14k Gold | 5.5mm Rolo Chain Charm Necklace
- Description
- Production
- Quality
- Shipping
- Properties
With this 14k Gold Rolo Chain Charm Necklace, you may indulge in the art of personalization. Featuring a balanced blend of classic sophistication and modern charm, it allows you to choose from 18 unique clip-on charms like hearts, moons, and stars. A perfect canvas for self-expression.
- Our jewelry pieces are exclusively handcrafted and made-to-order.
- We utilize only real gold in our creations, usually 14K, with some items in 8K or 18K according to your preference.
- No gold-filled, gold-plated, or gold vermeil items over silver or other metals are used in our craft.
- Our raw materials are sourced directly from the historical gold and jewelry market of Istanbul's Grand Bazaar..
- Established in 1455, the Grand Bazaar, or Kapalicarsi, began as a local trade hub for clothing and jewelry.
- Between the 17th to 19th centuries, the bazaar was renowned by European travelers for its exceptional variety, quality, and quantity of products.
- We strive to encapsulate the spirit of this historic market in every piece of our jewelry.
- Quality assurance is our guarantee for all jewelry pieces.
- Post-manufacturing, each item undergoes detailed quality checks for any defects.
- Inspection is carried out to ensure correctness of various aspects as your order:
- Length of the jewelry piece,
- Gold carat & color check,
- Gemstone type,
- Presence of charms,
- Accuracy of measurements, - We take pride in offering a lifetime warranty against any manufacturing defects.
- We offer tracked UPS express shipping for all orders (exceptions may apply, refer to FAQ for details).
- For orders required by a specific date, kindly leave a note during checkout. We'll endeavour to expedite the process, but delivery on the specified date isn't guaranteed.
- Each of our orders is elegantly packaged in a gift-ready box, accompanied by a travel-friendly pouch.
- Please note that delivery times may fluctuate due to factors like cargo company schedules and customs procedures. In most cases (95%), orders to the US, EU, and UK are delivered within 3 business days from the shipment date, not including production time.
Heavy, well made, and even more beautiful in person. Exactly what I was looking for to put my favorite pendants on. I can't wait to keep adding to it now that I have a chain I'm not afraid of breaking.
This is my second time purchasing a high quality piece of jewelry from this shop and the owner doesn't disappoint! It's always as if I'm receiving a gift from the owner with all the trinkets and surprises in the box! Kind enough not to charge extra on making the clasp removable and works well with me and my constant changes when ordering a piece from this shop. This shop doesn't disappoint! I've said it once and I'll say it again, will definitely order again. Something I will say about the necklace is that it feels lighter than expected, but still not a negative factor, just thought i's mention!
Item came as described , came to Florida in 2 days. Love it!
This shop needs an award! The product is amazing and sooo beautiful 🥰 but the packing, the experience opening the packaging and the shipping was exceptional!
Shipping took two days! So fast! And the goodies that I received along with the necklace are un-matched! Will definitely purchase more items from here! Thank you so much!
This item looks like an inexpensive piece of costume jewelry, not at all the quality I expected for the substantial cost. I was out of town and missed the 7 day return window. The seller will not make an exception. The clasp is difficult to maneuver and is misaligned when closed. I sent photos to the seller and he responded saying it's normal. I have many beautiful pieces of gold jewelry, and this feels nothing like the weight of them. I do not believe that it is 14k and will be confirming this with a local jeweler. I have previously had such great experiences with Etsy purchases. This one is an upsetting disappointment. Buyer beware.
This is my 2nd High-End purchase from Dion. Just like the last one I'm very happy with this necklace and will definitely buy again.
I even love the box (I still have my other one from the last order) and all the little goodies but the Customer Service is the best.
Don't be afraid to ask questions or ask for help. They have been very kind and quick to answer.
The chain is beautiful, and the craftsmanship is high quality. The extra gifts added was a pleasant surprise. The chain is going to be perfect for what I needed which was to display my late husbands finger print heart charm. Love it and would purchase from Dion Jewelry again without hesitation. Their customer service was phenomenal.
I ordered the 17' rolo necklace with upgraded rings for the sailor clasp. I am SO happy with the results, not to mention the lovely gifts added to the presentation box. I'm already deciding on my next purchase from Dion Jewel. 🤩 Canoz was helpful, patient, and responsive...much appreciated!
In the photo I am wearing the 17' rolo necklace next to my 15' choker from another jeweler.
This necklace is beautiful. I ordered the 16 inch for reference. It's a good weight without being too heavy. My only qualm is the rings that connect the necklace to the clasp are quite thin/small but that's just a personal preference. The seller was kind and responsive. Overall very pleased!
Beautiful necklace! Shipping was fast. Very sturdy looking yet graceful.
Definitely recommending. Has a premium-feeling weight to it as well.
FAQ
Care instructions
- Your gold jewelry is exposed to skin oils, perspiration, dust, makeup, and more when worn on a daily basis. Clean your jewelry with a solution of 10-parts warm water and 2-parts dish soap on a daily basis to maintain the luster.
- Soak your gold jewelry pieces for 3 hours before gently scrubbing them with a soft cloth. Rinse thoroughly with hot water and wipe dry with a clean towel.
- Bonus Tip: after this, polish your jewelry with a jewelry polishing cloth for an extra shine!
- Attention: Gold is a soft metal. Brushing and drying should be done gently, and don't use a paper towel or tissue to avoid scratching your jewelry.
Lifetime Warranty
- All of our products are under our warranty for lifetime. Conditions below apply;
‣ If the stone falls off the item,
‣ If the lock/clasp breaks. - Also we will be more than happy to help you if your product requires small repairs or maintanence. Such as;
‣ If the product requires polishing or get scratched,
‣ If the product breaks or chain snaps,
*Return & re-delivery shipping costs belong to the customer.
*Any applicable customs taxes belong to the customer.
*Item must be sent back without any missing parts.
Weight & Length of Products
- Length is measured including clasp. The total distance between the beginning and the end of the product gives the full length. The usable length may be shorter due to the clasp mechanism, chain thickness, etc.
- Weight has ±5% error tolerance due to measurement instrument or the jewelry being manufactured by hand. Ring weights may be changed ±15% due to size.
- Necklace length may change 1/4" (6-7mm) due to the jewelry being manufactured by hand.
- Bracelet length may change 1/8" (3-4mm) due to the jewelry being manufactured by hand.
- Some chains may not be produced in the exact length as purchased due to each individual link size. In that case the chain will be made in closest length.
Returns & Exchanges
- Return period starts after delivery confirmation and it is limited to 7 days.
- Returned product must be sent by paying the shipping charges.
- The shipments sent must be traceable and must be sent to be delivered with signature.
- When you want to return/exchange the product you have bought, please contact us for details on how to make the shipment.
- Returned and exchanged items are subjected to 30$+10% re-stocking fee.
- Additional costs of ours (transportation, repair, customs tax, etc.) may be deducted.
- Custom & personalized orders cannot be returned and exchanged.
- For following lengths, items are also considered as personalized order.
‣ Bracelets; 6 1/2" and shorter,
‣ Necklaces; 15" and shorter,
‣ Rings; Size 4US and smaller.
Cancellations
- To cancel your order, please get in touch within 1 hour of your purchase. We allow penalty-free cancellations within this 1-hour window and will provide a full refund.
- Order cancellations are only possible if the item has not yet been shipped.
- Cancellations after indicated time period are subjected to 10% re-stocking fee.
- Any custom order cannot be cancelled, returned or exchanged after 1 hour of purchase.
- Personalized orders cannot be cancelled, returned or exchanged after 1 hour of purchase.
Uncollected Packages
- We do not take responsibility for packages that are not collected.
- Refunds will not be issued for for uncollected packages.
We reserve rights to make changes for return & exchange & cancellation conditions.
DionJewel® is a registered and protected brand name, representing our high-quality gold jewelry. Any use of the DionJewel® name or logo without explicit authorization constitutes a violation of our intellectual property rights and we will pursue necessary legal actions against such instances.
Shipping
Free & Express Shipping 🚛
- UPS Express Shipping:
‣ 🇺🇸 United States
‣ 🇨🇦 Canada
‣ 🇬🇧 United Kingdom
‣ 🇦🇺 Australia - UPS or TNT/FedEx Express Shipping:
‣ 🌍 Europe
‣ 🌏 Asia
‣ 🌎 Other regions
Key Notes:
- All orders are dispatched via free & express shipping.
- After shipping, the estimated delivery time is 1-3 business days for 🇺🇸 United States, 🇨🇦 Canada, 🇪🇺 European Union, and 🇬🇧 United Kingdom. Please note, this does not include weekends or holidays.
- Our items are made to order, typically requiring around 1-7 days for production.
- Please note, we cannot guarantee delivery times due to possible customs delays.
- In order to maintain our "free shipping" service, we employ alternative shipping methods for regions including 🌏 Asia, 🌎 South America, 🌍 Africa, and certain 🇪🇺 European countries. As a result, express shipping may not be available for some countries. For more information, please contact us.
Order tracking
- Upon dispatch of your order, you'll receive a tracking number from UPS via email.
- This tracking number allows you to monitor the shipment journey of your order in real-time on the UPS website.
- With UPS tracking, you can estimate the arrival time of your order and plan accordingly.
- If any changes need to be made to the delivery (like rescheduling or changing the delivery address), UPS tracking provides options to manage these.
- In case of any delays or issues during transit, the UPS tracking system provides timely updates.
- Remember to keep your tracking number safe for easy access to order status and for any potential communications with UPS.
PO Box & Signature Req.
- While we do deliver to PO Boxes in the 🇺🇸 United States, express shipping is exclusively for physical addresses.
- Deliveries to PO Boxes are not guaranteed and will be dispatched via a slower shipping method. We strongly recommend contacting us to provide a physical address.
- Given the nature of our products — gold jewelry, our shipments typically require a signature upon delivery. However, the delivery companies may occasionally drop the package without a signature, which is beyond our control.
- Upon shipping, you'll receive an email from UPS with options to waive the signature requirement, reschedule your delivery, or designate a specific drop-off point for your package.
Your Unique Story Told by DionJewel®
Handcrafted with Love
At DionJewel®, we pride ourselves on crafting each piece of our jewelry by hand. Our dedicated artisans invest their time, skill, and passion into every item, ensuring that it not only meets but exceeds your expectations. When you order from DionJewel®, you're not just receiving a piece of jewelry; you're getting a work of art that has been meticulously designed and lovingly crafted just for you. Each piece tells a story, yours, making it an individual and unique expression of personal style.
Every Step Counts at DionJewel®
Commitment to Quality
At DionJewel®, we hold ourselves to the highest standards of quality. Each piece of our jewelry is meticulously crafted, undergoing a rigorous quality control process at every stage of production. From the selection of the finest raw materials to the final polishing, every step is scrutinized to ensure that our jewelry meets the highest standards. With DionJewel®, you can be confident that you're receiving a piece that embodies superior craftsmanship and exceptional durability, a timeless treasure that will shine brightly for years to come.
